Legal

Terms & Conditions

Last updated: 15 November 2026 · Operated by THEME SEVA

01 Acceptance of terms

These Terms & Conditions ("Terms") govern access to and use of SafePayUPI (the "Service"), operated by THEME SEVA ("we", "us", "our"). By creating an account, generating a QR code, or otherwise using the Service, you ("you", "the merchant") agree to be bound by these Terms. If you do not agree, do not use the Service.

02 Nature of the service

SafePayUPI provides tools to generate UPI QR codes, payment links, and payment pages against a UPI ID that you supply and control, along with a dashboard and developer API/SDKs for tracking and integrating those tools.

SafePayUPI is not a payment aggregator, payment gateway, or bank. We do not hold, custody, or move your funds. Payments made through a QR code, link, or page generated by the Service settle directly between the payer and the UPI ID you provided, through the UPI network and your bank.

03 Eligibility & registration

You must be at least 18 years old and legally capable of entering a binding agreement to register for an account. You are responsible for:

  • Providing accurate, current information during registration
  • Keeping your login credentials confidential
  • All activity that occurs under your account

Notify us immediately at the contact details below if you suspect unauthorized access to your account.

04 KYC & account verification

Certain features of the Service require Know Your Customer (KYC) verification before activation. Submitting KYC information does not guarantee approval, and approval does not by itself authorize every category of business use. We may request additional documentation, place an account under review, or decline verification at our discretion, in line with applicable law and our internal policies.

05 Plans, fees & billing

  • Subscription plans, transaction allowances, and included features are as described on our Pricing page at the time of purchase.
  • Fees are charged in advance for the plan period selected and are non-refundable except as set out in our Refund & Cancellation Policy.
  • Exceeding a plan's transaction allowance may require an upgrade to continue using the Service without interruption.
  • We may change plan pricing or features for future billing periods; changes will not apply retroactively to a period you have already paid for.

06 Acceptable use

You agree not to use the Service to:

  • Generate QR codes, links, or pages for illegal goods, services, or activities
  • Facilitate fraud, money laundering, or circumvention of RBI/NPCI/UPI rules
  • Misrepresent your identity, business, or the purpose of a payment request
  • Interfere with, reverse-engineer, or attempt to gain unauthorized access to the Service or other merchants' accounts

See our Acceptable Use Policy for further detail. Violations may result in suspension or termination under Section 9.

07 No fund custody or gateway role

Because SafePayUPI does not process, hold, or route payments, we are not responsible for:

  • A payer's bank or UPI app failing, delaying, or reversing a transaction
  • Disputes between you and your customers over goods, services, or refunds
  • Incorrect UPI IDs, amounts, or references entered by you or a payer

You are solely responsible for reconciling settlements with your own bank statement.

08 Limitation of liability

The Service is provided "as is" and "as available." To the fullest extent permitted by law, THEME SEVA disclaims all warranties, express or implied, and will not be liable for indirect, incidental, or consequential damages, or for any loss of funds arising from a transaction the Service did not itself process. Our total liability for any claim relating to the Service is limited to the fees you paid us in the 3 months preceding the claim.

09 Suspension & termination

We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, our Acceptable Use Policy, or applicable law, or where required by a regulator or payment network. You may close your account at any time by contacting support; outstanding fees for the current billing period remain payable.

10 Intellectual property

The Service, including its software, design, and documentation, is owned by THEME SEVA and protected by applicable intellectual property law. These Terms do not grant you any rights to our trademarks or branding beyond what's needed to use the Service as intended.

11 Privacy

Our collection and use of your information is described in our Privacy Policy, which forms part of these Terms.

12 Changes to these terms

We may update these Terms from time to time. Material changes will be notified through the dashboard or by email before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13 Governing law

These Terms are governed by the laws of India. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts located in Plot No - D/34 Ganganagar Mukundapur West Bengal Kolkata - 700099.

14 Contact

Questions about these Terms can be sent to info@safepayupi.in or +91 82760 40407.