SafePayUPI — Refund & Cancellation Policy

01 What this policy covers

This policy describes when you may be entitled to a refund or cancellation of your SafePayUPI subscription fee — the amount you pay us for access to the dashboard, QR/link generation, and SDKs.

This policy does not cover payments your customers make to you through a QR code, link, or page generated by the Service. Those payments settle directly between your customer and your UPI ID through the UPI network and your bank — we do not hold or move that money, so we cannot refund, reverse, or dispute it. Any issue with a customer payment should be resolved directly with your customer and your bank.

02 Eligible refund requests

You may request a refund of your subscription fee in the following cases:

Duplicate payment — you were charged more than once for the same billing period due to a technical error
Service not activated — you were charged but your account/plan was never provisioned, and the issue isn't resolved within a reasonable time
Unauthorized charge — a charge was made without your authorization (subject to verification)
Cancellation within 3 days of first purchase, provided your transaction allowance for that plan has not been substantially used

03 Non-refundable situations

Refunds are not provided for:

Partial or unused months/transactions remaining on a plan after the cooling-off period in Section 2
Accounts suspended or terminated for violating our Terms or Acceptable Use Policy
Change of mind after substantially using a plan's transaction allowance
Failure to complete KYC, where the delay is on the merchant's side
Fees for add-ons, SDKs, or integrations already delivered and in use

04 Cancelling your subscription

You can cancel auto-renewal at any time from your dashboard, or by contacting support before your next billing date. Cancelling stops future charges but does not automatically refund the current billing period — see Sections 2 and 3 for when a refund applies.

05 Upgrades & downgrades

Upgrading to a higher plan takes effect immediately; we'll charge the difference or prorate as applicable. Downgrades take effect at the start of your next billing cycle — we do not refund the difference for the remainder of a period already paid at a higher tier.

06 Refund process & timeline

Submit a request using the contact details in Section 8, including your registered mobile number and transaction/invoice reference
We review eligible requests within 3–5 business days
Approved refunds are credited to your original payment method within 7–10 business days, depending on your bank or card network

07 Chargebacks & disputes

If you believe a charge is incorrect, please contact us first so we can investigate before you raise a chargeback with your bank or card issuer — this is usually faster to resolve. Accounts with a pattern of unwarranted chargebacks may be suspended pending review.

08 How to request a refund

Email info@safepayupi.in or call +91 82760 40407 with your registered mobile number, the plan purchased, and the reason for your request. You can also reach us via WhatsApp support, available 24×7.